Shipping
Australia |
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| Australia Post | 4-7 days | FREE |
| Express Post | 1-4 days | $6 |
USA |
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| Standard Post (import tariffs paid for by TOZA - no extra cost to customers) | 7-10 days | FREE |
| DHL Express (import tariffs paid for by TOZA - no extra cost to customers) | 7 days | $50 USD |
UK |
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| Standard Post (Via Australia Post then Royal Mail) | 7-10 days | FREE |
| Express Post (Via Australia Post then Royal Mail) | 6-10 days | £8 (€8) |
| DHL Express | 7 days | £33 (€40) |
Rest of Europe |
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| Standard Postage |
2 weeks | €14 |
| Express Postage | 1-2 weeks | €16 |
| DHL Express | 5-7 days |
We only send packages via DHL Express to these countries:
- Italy
- Poland
- Croatia
- Cyprus
- Israel
- Spain
Countries we do not ship to:
- Brazil
Please note:
The above timeframes are based on past orders and the typical time they take to be delivered. Your delivery may take more or less time than the above estimates.
Christmas and holidays:
During holiday or sale periods postage may take longer than usual. If you order is taking longer than expected please reach out to us via our contact page and we will look into it.
USA import tariff:
TOZA will cover the USA tariff fee on your delivery, including on our free delivery option.
Duties and taxes:
Countries outside of Australia may charge additional fees like import taxes, duties or VAT which isn't included in purchases and must be paid separately by the customer (except for the USA where we cover the import tariff)
UK and EU customers:
Customers may get charged a 20% VAT fee when importing goods from Australia. Orders over £135 in the UK or over €150 in the EU may also incur additional fees and duties, see more info here.
Product cost + postage cost:
Local authorities usually classify the total import cost as both the product cost and the shipping cost TOZA pays, which is usually around £10 to £17 for regular postage or around £36 for DHL Express, but these costs may vary.
Other countries:
We have turned off orders to some countries with high import charges or unreliable local postage services. If you try to check out and find your country is not accepted and think this is unusual please contact us and we’ll look into it. These currently include Brazil, Spain and some countries in Asia.
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Example timeline |
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1. |
Order made online |
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2. |
Packed by TOZA and handed to delivery partner (usually within 1 business day) |
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3. |
Email tracking link activated and sent to customer (within 2 days) |
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3. |
Sorted at Australian postage distribution centre (1-3 days) |
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4. |
Travels to you (Usually within 2-5 days in Australia, or within 5-15 days international) |
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5. |
Delivered 🏝️ |
Postage delays:
All timeframes above are estimates only and may change without notice. While we do everything possible to get your order out fast, once we hand it over to the deliver services (seperate companies to TOZA) it is over to them to get your order to you.
If your order is taking long than expected there will likely be a tracking link in your order email that is activated within 1-2 days after making your purchase online. If it's via Australia Post, you'll need to click the "Journey" button on the tracking page to see more detailed updates.
If you have any questions or concerns please reach out to us via the contact form and we will look into your delivery and let you know what is happening.